Big Tug

​Unfortunately we're unable to promise or guarantee delivery by a specific date and don't offer overnight or express shipping at this time. We also do not currently ship to Alaska, Hawaii, APO/FPO addresses, US territories, or international addresses. Please feel free to reach out to support@gear.com with any questions!

*For Freight-Forwarding Orders please reach out to support@gear.com BEFORE placing your order. Restrictions apply.

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We understand that not every purchase works out. Need to make a return? Contact us at support@gear.com.

 

RETURN CONDITION

New, unused gear in original packaging and attached hangtags can be returned within 14 days of purchase for refund. Exchanges are no longer available as of March, 8th 2024.

The returned items are subject to a quality review, which may delay refunds. We reserve the right to deny/refuse any return requests.

RETURN EXCLUSIONS

Some items cannot be returned, including the following:

• Hazardous materials
• Food items
• Oversize items
• Some Corporate & Group Sales items

Mail-in return exceptions may apply to coolers, tents, kayaks, surfboards, SUP boards, cargo boxes, car racks, indoor cycles, power stations, and more.

ALL SALES FINAL

Items that are marked as "All Sales Final" are not eligible for return.

E-Bikes and E-Scooters are "Final Sale" and are not eligible for return.

These items typically have a warranty service provided by the manufacturer.

RETURN FRAUD

If a Return Label is altered in any way, this action disqualifies the order from being eligible for return and will not receive a refund. See examples of this below:

• The Return Label is placed on an empty package
• The Return Label "ship from" address is changed from the original address of delivery
• The Return Label's approved weight is changed from the original package weight.

Return Fraud offenders will be blocked from placing future orders.

FURNITURE RETURNS

Must be fully disassembled.

Must be returned in the original box.

We reserve the right to refuse returns that are not fully disassembled and in the original packaging.

See also, damaged/defective products, lost packages and warranty claims

RETURN REFUNDS

We’ll email you once we’ve issued a refund – typically within 10-15 business days after we receive your package. Store credit issued before March 8, 2024 for returned products will expire one year from the date of issuance. After Gear.com issues a refund, it may take up to 3 additional weeks for your bank to refund your payment. Thank you for your patience as we process returns as quickly as possible. Please contact support@gear.com for all return questions.

How to return by mail

Follow these three steps to submit your return:

1. Contact us at support@gear.com
   After we review your request and have authorization from the return warehouse, you will receive a prepaid return shipping label via email.
• Pictures may be required to confirm the condition of your return.
• Prepaid labels expire 15 days from the date we issue them.
• Oversized items are subject to an oversized return fee.
2. Pack your return
   Pack your item(s) securely and include the original product packaging and tags. 
3. Prepare & ship your package
   Tape your package securely and affix your return shipping label to the outside. (Hint: If you cover or remove all existing shipping labels, you can usually reuse the bag or box your order came in.) Drop off your package at a carrier location near you.

• If we have questions about your return, we will contact you by email.
• Returned merchandise that does not meet the conditions above, we reserve the right to deny/refuse the return.
• All items marked as "final sale" are not eligible for returns or exchanges.